We are SmartShift Energy Ltd (Company Number: 15474209) ('we', 'our', 'us') and operate under the name SmartShift Energy. We prioritise your privacy and are committed to safeguarding your personal data. This privacy policy explains how we collect, use, disclose, and protect your information when you use the SmartShift Energy website, and other related websites, web-based applications, mobile applications and messaging services (collectively referred to as the “Site” or the “Services”).

 

We're registered with the UK data protection authority (the Information Commissioner's Office or ICO) under number ZB745191.

Getting In Touch
For any questions, please contact us however you prefer:

• hello@smartshift.energy

• write to us at SmartShift Energy, Euston House, 24 Eversholt Street, London, NW1 1AD, UK

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Types of Information Collected
We collect personal data that you provide to us, including your name, email address, home address, and smart meter data, if you choose to provide it.
We may collect non-personal data such as your IP address, browser type, and usage data to help us improve our services.

Methods of Data Collection
Information is collected directly from you when you fill out forms on our website, register for our services, or contact us.
We use cookies and similar technologies to collect information about your interactions with our website.

Purpose of Data Collection
The primary use of your personal data is to help you compare electricity tariffs and provide tailored recommendations.
With your consent, we may use your email to send you updates, offers, and promotional content related to our services.
We analyse collected data to enhance our website, tools, and overall user experience.
We may process your data to comply with legal obligations or respond to lawful requests from public authorities.

Data Sharing and Disclosure
Your personal data may be shared with third-party companies in order to provide you with the best tariff recommendations. We only work with trusted partners who adhere to strict privacy standards.
We may disclose your information if required by law or in response to valid legal processes.
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

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Your rights
You have a right to:

• access the personal data we hold about you, or to get a copy of it

• ask for a copy of your personal data in a portable (machine-readable) format or make us send it to someone else

• ask us to correct inaccurate data

• ask us to delete your data, though for legal reasons we might not always be able to do it

• say no to us using your data for direct marketing and in certain circumstances 'legitimate interests', research and statistical reasons

• withdraw any consent you've given us at any time

To do any of these things, please get in touch using the details above.

Data Security
We implement various security measures, including encryption and secure servers, to protect your data from unauthorised access or disclosure.
In the event of a data breach, we will notify affected users promptly and take appropriate steps to mitigate the impact.

Data Retention
We retain your personal data for as long as necessary to provide our services, unless a shorter period applies by law. After that, it is securely deleted or anonymised.

Cookies and Tracking Technologies
We use cookies to enhance your experience on our site, including necessary cookies for site functionality and analytical cookies for performance insights.
Cookies help us understand how users interact with our site, allowing us to improve our services.
You can manage your cookie preferences through your browser settings or opt out of certain types of cookies.

Governing Law and Jurisdiction
This privacy policy is governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under this policy will be resolved through the legal procedures applicable in England and Wales.

By using our services, you consent to this Privacy Policy. We may update it periodically, so please review it regularly.
This privacy policy was last updated on the 22nd of August 2024.